Microsoft Business Voice-Abonnements - Monats- oder Jahrespläne

Holen Sie sich ein Telefonsystem für Microsoft 365. Microsoft 365 Business Voice ist eine moderne Cloud-basierte Telefonielösung, die in Microsoft 365 integriert ist. Es wird Ihnen Telefonieren zusammen mit Chat und Besprechungen in einer einzigen App, Microsoft Teams, geboten.

Microsoft Phone System -Abonnement
Das Microsoft Phone System-Abonnement für Microsoft 365 ist eine Zusatzlizenz für Microsoft 365-Abonnements und bietet die folgenden Funktionen. Sofern nicht anders angegeben, sind Funktionen sowohl in Teams als auch in Skype for Business Online verfügbar.

Um zu bestellen, müssen Sie eines der folgenden Produkte auswählen und an der Kasse das entsprechende Add-On auswählen
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium

Automatische Cloud-Weitervermittlung
Hiermit können Sie ein Menüsystem erstellen, mit dem externe und interne Anrufer Anrufe lokalisieren und an Benutzer oder Abteilungen des Unternehmens in Ihrer Organisation weiterleiten können.
Cloud-Anrufwarteschlangen
Hier können Sie konfigurieren, wie Anrufwarteschlangen für Ihr Unternehmen verwaltet werden: Richten Sie beispielsweise Begrüßungen und Wartemusik ein, suchen Sie nach dem nächsten verfügbaren Anrufagenten, der den Anruf bearbeitet, und so weiter.
Wartemusik
Spielt die vom Dienst definierte Standardmusik ab, wenn ein externer Anruf vom öffentlichen Telefonnetz (PSTN) gehalten wird. Diese Funktion funktioniert für Einzelgespräche zwischen PSTN und Teams zusätzlich zu Anrufen in einer Anrufwarteschlange. Diese Funktion bietet eine Benachrichtigungsparität in der Warteschleife mit anderen Plattformen. Diese Funktion kann vom Administrator konfiguriert werden, derzeit jedoch nur über PowerShell. Wartemusik wird auch bei der beratenden Weiterleitung eines PSTN-Anrufs nicht unterstützt.
Anrufbeantworter/Initiator (nach Name und Nummer)
Ermöglicht Benutzern das Beantworten eingehender Anrufe mit einer Berührung und das Tätigen ausgehender Anrufe entweder durch Wählen der vollständigen Telefonnummer oder durch Klicken auf einen Namen im Client.
Anrufweiterleitungsoptionen und gleichzeitiges Klingeln
Ermöglicht Benutzern das Einrichten von Weiterleitungsregeln, damit Anrufe überallhin mitgenommen werden können, oder Anrufe können an Kollegen oder an Voicemail weitergeleitet werden.
Gruppenanrufübernahme und Weiterleitung an die Gruppe
Ermöglicht Benutzern das Teilen eingehender Anrufe mit Kollegen, damit die Kollegen Anrufe entgegennehmen können, die auftreten, während der Benutzer nicht verfügbar ist. Für Empfänger weniger störend als andere Formen der Anruffreigabe (z. B. Anrufweiterleitung oder gleichzeitiges Klingeln), da Benutzer konfigurieren können, wie sie über einen eingehenden gemeinsamen Anruf benachrichtigt werden möchten.
Anruf weiterleiten und beratende Weiterleitung
Ermöglicht Benutzern das Weiterleiten von Anrufen an eine andere Person. Wenn sie ihr Büro verlassen müssen, aber das Gespräch fortsetzen möchten, können sie die Anrufe von ihrem PC oder IP-Telefon auf ihr Handy weiterleiten.
Weiterleitung an Voicemail während des Anrufs
Ermöglicht Benutzern das Übertragen auf Voicemail während eines Anrufs.
Park anrufen und abrufen
Ermöglicht Benutzern das Halten eines Anrufs im Teamdienst in der Cloud. Wenn ein Anruf geparkt wird, generiert der Dienst einen eindeutigen Code zum Abrufen von Anrufen. Der Benutzer, der den Anruf geparkt hat, oder eine andere Person kann diesen Code und eine unterstützte App oder ein unterstütztes Gerät verwenden, um den Anruf abzurufen.
Telefonnummer aus der Suche anrufen
Ermöglicht Benutzern das Tätigen eines Anrufs über das Suchfeld mithilfe des Befehls/call und der Angabe eines Namens oder einer Nummer.
Anrufer-ID
Anrufe innerhalb des Unternehmens zeigen eine detaillierte Anrufer-ID an, die Informationen aus dem Unternehmensverzeichnis abruft und statt nur einer Telefonnummer die Bild-ID und die Berufsbezeichnung anzeigt. Bei Anrufen von externen Telefonnummern wird die vom Telefondienstanbieter bereitgestellte Anrufer-ID angezeigt. Wenn es sich bei den externen Telefonnummern um sekundäre Nummern im Unternehmensverzeichnis handelt, werden die Informationen aus dem Unternehmensverzeichnis angezeigt.
Geräteumschaltung
Ermöglicht Benutzern das Abspielen eines Anrufs oder einer Besprechung auf einem anderen HID-Gerät, das mit Teams verbunden ist. Zum Beispiel das Umschalten von den PC-Lautsprechern auf ein Headset.
Präsenzbasierte Anrufweiterleitung
Steuert eingehende Kommunikation mit Anwesenheit und ermöglicht es dem Benutzer, die gesamte eingehende Kommunikation mit Ausnahme der speziell angegebenen zu blockieren.
Integriertes Wähltastenfeld
Ermöglicht Benutzern das Wählen nach Name oder Nummer an einer beliebigen Stelle in der Suchleiste und auf dem Wähltastenfeld, wodurch das Tätigen ausgehender Anrufe beschleunigt wird.
Verbundanruf
Ermöglicht Benutzern die sichere Verbindung, Kommunikation und Zusammenarbeit mit Benutzern in Verbundmandanten.
Erstellen und empfangen Sie ein Video cal l
Wenn das Benutzerkonto für Videoanrufe aktiviert ist, kann der Benutzer mit seinen Kontakten persönliche Videoanrufe tätigen. Sie benötigen lediglich eine Kamera, die Lautsprecher ihres Computers und ein Mikrofon. Benutzer können auch ein Headset verwenden, wenn auf ihrem Computer kein Audiogerät integriert ist.
Cloud-Voicemail
Wenn ein Benutzer eine Voicemail erhält, wird diese als E-Mail mit der Voicemail-Nachricht als Anhang an sein Exchange-Postfach gesendet. Benutzer können ihre Nachrichten auf ihrem zertifizierten Desktop-Telefon und in allen Teams oder Skype for Business-Anwendungen abhören.
Cloud Voicemail-Benutzereinstellungen
Ermöglicht Benutzern das Konfigurieren ihrer Clienteinstellungen für Voicemail-Begrüßungen, Anrufbeantwortungsregeln und Begrüßungssprache, einschließlich Abwesenheitsbegrüßungen.
Sekundärrufton
Benutzer mit mehreren an ihren PC angeschlossenen Lautsprechergeräten können festlegen, dass zusätzlich zu ihrem Standardlautsprecher ein sekundäres Gerät klingelt. Ein Benutzer mit einem an den PC angeschlossenen Headset und Tischlautsprechern kann beispielsweise festlegen, dass sowohl Headset- als auch Tischlautsprecher klingeln, wenn ein Anruf eingeht, damit er keinen Anruf verpasst.
Markante Ringwarnungen (nur Teams)
Ermöglicht Benutzern die Auswahl separater Klingeltöne für normale Anrufe, weitergeleitete Anrufe und delegierte Anrufe, damit sie die Art des Anrufs unterscheiden können.
Erscheinungsbild einer gemeinsam genutzten Linie
Ermöglicht Benutzern die gemeinsame Nutzung ihrer Telefonleitung, damit ein anderer Benutzer in ihrem Namen Anrufe tätigen und empfangen kann.
Beschäftigt bei Beschäftigt (nur Teams)
Eine Anrufrichtlinie, mit der Sie konfigurieren können, wie eingehende Anrufe behandelt werden, wenn sich ein Benutzer bereits in einem Anruf oder einer Konferenz befindet oder ein Anruf gehalten wird. Der Anrufer hört ein Besetztzeichen, wenn der Angerufene bereits telefoniert. Der Angerufene erhält eine Benachrichtigung über verpasste Anrufe, kann jedoch eingehende Anrufe nicht beantworten. Diese Funktion ist standardmäßig deaktiviert, kann jedoch vom Mandantenadministrator aktiviert werden.
Anrufsperre
Ermöglicht Benutzern das Hinzufügen von Telefonnummern (PSTN) zu einer Sperrliste, sodass der nächste Anruf von dieser Nummer daran gehindert wird, den Benutzer anzurufen.
Telefone im öffentlichen Bereich
Ein Telefon im Gemeinschaftsbereich befindet sich normalerweise in einem Bereich wie einer Lobby oder einem Konferenzraum, sodass es mehreren Personen zur Verfügung steht. Telefone im öffentlichen Bereich werden eher als Geräte als als Benutzer eingerichtet und können sich automatisch in einem Netzwerk anmelden.
Unterstützung für Medienumgehung (nur für Team Direct Routing)
Für eine bessere Leistung werden Medien zwischen dem Session Border Controller (SBC) und dem Client aufbewahrt, anstatt sie über das Microsoft Phone System zu senden.

Um zu bestellen, müssen Sie eines der folgenden Produkte auswählen und an der Kasse das entsprechende Add-On auswählen
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 Business Basic & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Standard & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Premium & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
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