Product Details: Microsoft Dynamics 365 Customer Voice Subscription
The Microsoft Dynamics 365 Customer Voice subscription provides an enterprise feedback management application that enables you to infuse the voice of your customers into your day-to-day business decision-making.
With an always-on customer feedback loop, you can easily keep track of the customer metrics that matter most to your business based on survey response data, and respond to the customers in a timely manner.
With deep integration with the Microsoft Dynamics 365 line-of-business applications, Microsoft Dynamics 365 Customer Voice adds rich insights by feeding real-time survey data into customer records.
Microsoft Dynamics 365 Customer Voice provides an easy and friction-free experience from creating surveys to generating actionable insights based on customer feedback, with minimal setup time. It helps you to keep a pulse on what customers value, and how they view your products and services, and you can rest assured that your data is supported by Microsoft security and compliance policies.
Microsoft Dynamics 365 Customer Voice expands the capabilities to collect feedback with prefilled answers, file upload support, drill-down question type, and customised survey headers.
Additional capabilities designed to improve survey response rate include pause and resume survey to enable users to complete a survey on a different device, automated survey reminders for recipients who have not filled out the survey, and over-survey management. Creating a follow-up action workflow is made easier with Power Automate survey response trigger.