Product Details: Microsoft Dynamics 365 Commerce
The Microsoft Dynamics 365 Commerce subscription provides a complete omnichannel commerce solution that enables organisations to engage with their customers, providing a delightful shopping journey across e-commerce, in-store, call center, and emerging channels like third-party marketplaces and social platforms. A unified back office streamlines centralised administration activities and facilitates the configuration and management of all touchpoints.
With Microsoft Dynamics 365 Commerce, organisations can run all their commerce-related operations on Microsoft Dynamics 365 (or a third-party enterprise resource planning solution) while taking advantage of a powerful suite of applications like Microsoft Dynamics 365 Fraud Protection for payment and account protection and in-store loss prevention, Microsoft Dynamics 365 Connected Store (RAP as a Service) providing real-time observational data to improve in-store operations, and native integration with Microsoft Power Platform, enabling creation and execution of thousands of applications, flows, and intelligent agents with a smart, secure, and scalable low-code data platform.
Microsoft Dynamics 365 Commerce enables organisations to deliver better business outcomes by:
Establishing stronger brand loyalty through personalised customer engagements.
Increasing revenue with improved employee productivity and support for emerging retail channels.
Reducing overall costs by optimising operations and driving supply chain efficiencies.
Microsoft Dynamics 365 Commerce brings to market an integrated B2B and B2C e-commerce offering in a single Commerce solution with unified merchandising and site management capabilities that enable a wide range of business models across industries and verticals.
Commerce also expands the native integrations with Bing for Commerce search for product search, as well as Customer Service and Power Virtual Agents, to unify business processes across prepurchase and post-purchase scenarios.