Product Details: Microsoft Dynamics 365 Customer Service Enterprise
The Microsoft Dynamics 365 Customer Service Enterprise subscription provides an end-to-end service for customer support, spanning self- and assisted-service scenarios across multiple channels of customer engagement.
Microsoft Dynamics 365 Customer Service Enterprise provides comprehensive and efficient case routing and management for agents. It also provides add-ons for insights and omnichannel engagement, and enables authoring and consumption of knowledge management articles
Microsoft Dynamics 365 Customer Service transforms the contact center by providing intelligent omnichannel routing across channels. The all-in-one contact center will ship with a logistic and integrated first-party voice and chat solution to enable customers to be up and running quickly.