Product Details: Microsoft Dynamics 365 Customer Service Professional Subscription
The Microsoft Dynamics 365 Customer Service Professional subscription allows you to consistently deliver exceptional customer service, drive connected and empathetic experiences, and empower agents with the right tools at the right time.
Microsoft Dynamics 365 Customer Service Professional is a streamlined customer support solution that works seamlessly with familiar tools and makes managing customer relationships simple. As your business needs grow, easily add capabilities for sales, marketing, or field service.
• Streamline support with a solution that simplifies processes and improves customer experiences.
• Personalize service: Enable self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.
• Empower your team: Accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.
• Gain actionable insights: Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.