Product Details: Microsoft Dynamics 365 Customer Insights
The Microsoft Dynamics 365 Customer Insights subscription provides both Audience and Engagement insights.
Microsoft Dynamics 365 Customer Audience insights capabilities enable every organisation to unify and understand their customer data to harness it for intelligent insights and actions. Audience insights is adding customisation and extensibility capabilities of the customer view, additional connectors for data ingestion, better controls for AI-based unification, and capabilities to enable marketing, sales, and service professionals to drive personalised engagements across channels.
Microsoft Dynamics 365 Customer Engagement insights capabilities enable individual and holistic interactive analytics over web, mobile, and connected products customer journey touchpoints.