Microsoft Teams Phone Subscriptions - Monthly PAYG or Annual Plans

Get a phone system designed for Microsoft 365. Microsoft Teams Phone is a modern cloud-based telephony solution that integrates into Microsoft 365. It gives you calling together with chat and meetings in a single app, Microsoft Teams. Microsoft Teams Phone makes it easy for small and medium organisations to turn Microsoft Teams into a powerful and flexible telephone system. It's a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage. You can set up both toll and toll-free numbers, auto-attendants, call queues and menus to help callers get to the right department, audio conferencing so you can host meetings with anyone, and more. You can even give people their own phone numbers so they can get calls directly.

Microsoft 365 Business Voice Subscription


Business Voice is right for you if your organisation has 300 or fewer people and is made up of the Microsoft Phone System, Audio Conferencing and optional Calling Plans

Business Voice and the Microsoft Phone System can be used with Microsoft Teams certified deskphones, conference phones, speaker phones, video phones and headsets.

Microsoft 365 Business Voice is a modern cloud-based telephony solution that integrates into Microsoft 365 and gives you calling together with chat and meetings in a single app, Microsoft Teams.
Microsoft 365 Business Voice makes it easy for small and medium organisations to turn Microsoft Teams into a powerful and flexible telephone system and replace traditional telephony providers and in-house phone systems that can be difficult and costly to manage.
You can set up both toll and toll-free numbers, call menus to help callers get to the right department, audio conferencing so you can host meetings with anyone, and more.
You can even give people their own phone numbers so they can get calls directly.
Business Voice does all of this by wrapping Microsoft 365 Phone System features into an easy-to-manage bundle. You don't need to worry about choosing the right plan or feature; they're all there and set up for you. Because Phone System is a part of Microsoft Teams, you can turn any PC, Mac, or mobile device into a phone that can use your Business Voice phone number.

To make and receive calls via the PSTN you need a Calling Plan which are currenly available for the following countries.
Austria, Belgium, Canada, Czech Republic, Denmark, France, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, United Kingdom & USA

The Microsoft Phone System has the following features:-

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organisation.

Cloud call queues
Lets you configure how call queues are managed for your organisation: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.

Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.

Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.

Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.

Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.

Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.

Transfer to voicemail mid call
Lets users transfer to voicemail during a call.

Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.

Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.

Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.

Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.

Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.

Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.

Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.

Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.

Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications.

Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.

Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.

Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.

Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.

Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.

Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.

Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.

Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.

Business Voice is right for you if your organisation has 300 or fewer people and you have or purhase one the following subscriptions:


Microsoft Phone System Subscription
The Microsoft Phone System subscription for Microsoft 365 is an Add-on licences for Microsoft 365 subscriptions and provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

To order you need to choose one of the following products and select the appropriate Add-on at checkout
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 E3
Microsoft 365 F3
Office 365 E1
Office 365 E3
Office 365 F3

To make and receive calls via the PSTN you will also need to add a Calling Plan Add-on which are currenly available for the following countries.
Austria, Belgium, Canada, Czech Republic, Denmark, France, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, United Kingdom & USA

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organisation.
Cloud call queues
Lets you configure how call queues are managed for your organisation: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.

To order you need to choose one of the following products and select the appropriate Add-on at checkout
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 E3
Microsoft 365 F3
Office 365 E1
Office 365 E3
Office 365 F3
Microsoft 365 Business Basic + Business Voice with 120 min Domestic Calling Plan - EU Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region. International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Basic + Business Voice with 120 min Domestic Calling Plan - UK Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region.
International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Basic + Business Voice with 1200 min Domestic Calling Plan - EU Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region. International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Basic + Business Voice with 1200 min Domestic + 600 min International Calling Plan - UK Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region.
International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Basic + Business Voice with 1200 min Domestic Calling Plan - UK Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region.
International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Basic + Business Voice without Calling Plan - EU Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, music-on-hold and emergency calling..

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Basic + Business Voice without Calling Plan - UK Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Standard + Business Voice with 1200 min Domestic Calling Plan - EU Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region. International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Standard + Business Voice with 1200 min Domestic Calling Plan - UK Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, music-on-hold and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region. International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Standard + Business Voice without Calling Plan - EU Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, music-on-hold and emergency calling.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Standard + Business Voice without Calling Plan - UK Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, music-on-hold and emergency calling.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Premium + Business Voice with 1200 min Domestic Calling Plan - EU Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region. International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Premium + Business Voice with 1200 min Domestic Calling Plan - UK Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, music-on-hold and emergency calling.

Domestic Calling
1200 minutes of calls within your country or region. International plans and toll-free dialing are also available.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Premium + Business Voice without Calling Plan - EU Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, and emergency calling.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.
Microsoft 365 Business Premium + Business Voice without Calling Plan - UK Only
Business Voice includes
Phone System
Standard phone features include Voice Mail, Caller ID, call menus, shared phone lines, music-on-hold and emergency calling.

Audio Conferencing
Lets you host conference calls with people who don't have Teams or don't have an internet connection.