Microsoft Dynamics 365 Subscriptions - Monthly PAYG or Annual Plans

Meet today’s challenges by bringing your customers and business together with the next generation of CRM and ERP applications.

Microsoft Dynamics 365 Customer Engagement - Free Trial
User subscription that includes a trial of Customer Engagement applications.
Microsoft Dynamics 365 Guides - Free Trial
User subscription for individuals who want to access Dynamics 365 Guides on any device.
Microsoft Dynamics 365 Remote Assist - Free Trial
This free trial subscription enables businesses to trial using Microsoft Dynamics 365 Remote Assist to solve problems faster the first time. With heads-up, hands-free video calling on Microsoft HoloLens, field service technicians can collaborate with any remote expert on PC or mobile to troubleshoot issues in context.
Additional hardware and software requirements vary for available features and content. To enable user access to this subscription, IT administrators must assign individual seats to users after purchase before users can install the app from the Microsoft Store or Store for Business.
Pro Direct Support for Microsoft Dynamics 365 Operations (20-seat min)
The Pro Direct Support for Microsoft Dynamics 365 Operations subscription is a paid support offering for Microsoft Dynamics 365 which includes 24x7 support, escalation assistance, training and fast response times.
20-seat minimum purchase required.
Microsoft Dynamics 365 Commerce
The Microsoft Dynamics 365 Commerce subscription provides a complete omnichannel commerce solution that enables organisations to engage with their customers, providing a delightful shopping journey across e-commerce, in-store, call center, and emerging channels like third-party marketplaces and social platforms. A unified back office streamlines centralised administration activities and facilitates the configuration and management of all touchpoints.

With Microsoft Dynamics 365 Commerce, organisations can run all their commerce-related operations on Microsoft Dynamics 365 (or a third-party enterprise resource planning solution) while taking advantage of a powerful suite of applications like Microsoft Dynamics 365 Fraud Protection for payment and account protection and in-store loss prevention, Microsoft Dynamics 365 Connected Store (RAP as a Service) providing real-time observational data to improve in-store operations, and native integration with Microsoft Power Platform, enabling creation and execution of thousands of applications, flows, and intelligent agents with a smart, secure, and scalable low-code data platform.

Microsoft Dynamics 365 Commerce enables organisations to deliver better business outcomes by:
Establishing stronger brand loyalty through personalised customer engagements.
Increasing revenue with improved employee productivity and support for emerging retail channels.
Reducing overall costs by optimising operations and driving supply chain efficiencies.

Microsoft Dynamics 365 Commerce brings to market an integrated B2B and B2C e-commerce offering in a single Commerce solution with unified merchandising and site management capabilities that enable a wide range of business models across industries and verticals.
Commerce also expands the native integrations with Bing for Commerce search for product search, as well as Customer Service and Power Virtual Agents, to unify business processes across prepurchase and post-purchase scenarios.
Microsoft Dynamics 365 Customer Insights
The Microsoft Dynamics 365 Customer Insights subscription provides both Audience and Engagement insights.

Microsoft Dynamics 365 Customer Audience insights capabilities enable every organisation to unify and understand their customer data to harness it for intelligent insights and actions. Audience insights is adding customisation and extensibility capabilities of the customer view, additional connectors for data ingestion, better controls for AI-based unification, and capabilities to enable marketing, sales, and service professionals to drive personalised engagements across channels.

Microsoft Dynamics 365 Customer Engagement insights capabilities enable individual and holistic interactive analytics over web, mobile, and connected products customer journey touchpoints.
Microsoft Dynamics 365 Customer Service Enterprise
The Microsoft Dynamics 365 Customer Service Enterprise subscription provides an end-to-end service for customer support, spanning self- and assisted-service scenarios across multiple channels of customer engagement.
Microsoft Dynamics 365 Customer Service Enterprise provides comprehensive and efficient case routing and management for agents. It also provides add-ons for insights and omnichannel engagement, and enables authoring and consumption of knowledge management articles

Microsoft Dynamics 365 Customer Service transforms the contact center by providing intelligent omnichannel routing across channels. The all-in-one contact center will ship with a logistic and integrated first-party voice and chat solution to enable customers to be up and running quickly.
Microsoft Dynamics 365 Customer Service Enterprise - Device
Microsoft Dynamics 365 Customer Service Enterprise - Device licence subscription
Microsoft Dynamics 365 Customer Service Enterprise (250 seat min)
User subscription fot Microsoft Dynamics 365 Customer Service, Enterprise edition with a 250 seat minimum requirement

Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. To learn about qualifying apps and other discounts, see the Microsoft Dynamics Licencing Guide
Microsoft Dynamics 365 Customer Service Enterprise (500 seat min)
User subscription for Microsoft Dynamics 365 Customer Service, Enterprise edition with a 500 seat minimum requirement

Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. To learn about qualifying apps and other discounts, see the Microsoft Dynamics Licencing Guide
Microsoft Dynamics 365 Customer Service Enterprise (1000 seat min)
User subscription for Microsoft Dynamics 365 Customer Service, Enterprise edition with a 1000 seat minimum requirement

Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. To learn about qualifying apps and other discounts, see the Microsoft Dynamics Licencing Guide
Microsoft Dynamics 365 Customer Voice
The Microsoft Dynamics 365 Customer Voice subscription provides an enterprise feedback management application that enables you to infuse the voice of your customers into your day-to-day business decision-making.

With an always-on customer feedback loop, you can easily keep track of the customer metrics that matter most to your business based on survey response data, and respond to the customers in a timely manner.
With deep integration with the Microsoft Dynamics 365 line-of-business applications, Microsoft Dynamics 365 Customer Voice adds rich insights by feeding real-time survey data into customer records.
Microsoft Dynamics 365 Customer Voice provides an easy and friction-free experience from creating surveys to generating actionable insights based on customer feedback, with minimal setup time. It helps you to keep a pulse on what customers value, and how they view your products and services, and you can rest assured that your data is supported by Microsoft security and compliance policies.

Microsoft Dynamics 365 Customer Voice expands the capabilities to collect feedback with prefilled answers, file upload support, drill-down question type, and customised survey headers.
Additional capabilities designed to improve survey response rate include pause and resume survey to enable users to complete a survey on a different device, automated survey reminders for recipients who have not filled out the survey, and over-survey management. Creating a follow-up action workflow is made easier with Power Automate survey response trigger.
Microsoft Dynamics 365 Customer Voice - User
User license for Microsoft Dynamics 365 Customer Voice Add-On
Microsoft Dynamics 365 Field Service
The Microsoft Dynamics 365 Field Service subscription provides an end-to-end solution that allows customers to transform their service operations by connecting people, places, and things to deliver customer-centric experiences. Field Service empowers organizations to move from being reactive to providing proactive or predictive field service, and to embrace new business models such as outcome-based service or “anything-as-a-service.”

Microsoft Dynamics 365 Field Service introduces a comprehensive experience for customers that will allow them to self-schedule service and rate technicians to ensure the maximum satisfaction. Other investments in 2021 release wave 1 include streamlined onboarding experience, comprehensive customer engagement capabilities, and broader resourcing options
Microsoft Dynamics 365 Field Service - Device
Device licence subscription for Microsoft Dynamics 365 Field Service Enterprise edition.
Microsoft Dynamics 365 Field Service (250 seat min)
User subscription fot Microsoft Dynamics 365 Field Service, Enterprise edition with a 250 seat minimum requirement

Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. To learn about qualifying apps and other discounts, see the Microsoft Dynamics Licencing Guide
Microsoft Dynamics 365 Field Service (500 seat min)
User subscription for Microsoft Dynamics 365 Field Service, Enterprise edition with a 500 seat minimum requirement

Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. To learn about qualifying apps and other discounts, see the Microsoft Dynamics Licencing Guide
Microsoft Dynamics 365 Field Service (1000 seat min)
User subscription for Microsoft Dynamics 365 Field Service, Enterprise edition with a 1000 seat minimum requirement

Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. To learn about qualifying apps and other discounts, see the Microsoft Dynamics Licencing Guide
Microsoft Dynamics 365 Finance
The Microsoft Dynamics 365 Finance subscription brings the intelligent cash flow offering to public preview with automation based on predictive results.
Users experience out-of-the-box machine learning including when customers are predicted to pay, forecasting the budget and viewing forecasted cash positions based on actual accounts payable, accounts receivable and project transactions, and predicted outcomes.

Using Microsoft Dynamics 365 Finance, monitor global financial operations in real time, predict outcomes, and make data-driven decisions to drive business agility and growth.

Enhance your financial decision making
• Accurately project your cash flow: Actively monitor cash flow, identify current and future trends, and make data-driven decisions using an intelligent and customisable cash flow–forecasting solution.
• Reliably predict customer payments: Proactively reduce write-offs and improve your margin by understanding if and when customers will pay their invoices.
• Adapt quickly with intelligent budget proposals: Reduce the time and effort spent on budgeting. Use the intelligent budget proposal feature to consolidate and analyse years of historical data and create an accurate and robust budget proposal.
• Close books faster and simplify financial management: Activate flexible, in-depth financial reporting capabilities that natively handle foreign exchange and support multiple legal entities and currencies in a single instance.

Unify and automate your business processes
• Automatically process vendor invoices: Save time and labour costs by automatically submitting invoices to workflow and matching vendor invoice lines to product receipts.
• Effectively manage credit risks and collections: Create a rules-based collection strategy that will help increase on-time payment, improve cash flow, and save time.
• Provide a single source of truth for business intelligence: Connect data and processes across Microsoft Dynamics 365, Microsoft 365, and partner applications to create a centralised source of intelligent information that enables effective cross functional collaboration.

Have a strategic impact and reduce costs
• Efficiently manage your growing business: Rapidly deploy new subsidiaries or product lines in record time. Copy an existing legal entity’s setup to a new entity, with onboarding that is quick, cost-effective, and consistent with the company’s best practices.
• Thrive in a subscription-based economy: Take advantage of automated recurring billing to easily adapt to new revenue recognition standards, reduce audit costs, and accurately calculate and report your financial statements.
• Increase workforce productivity: Automate menial tasks and prioritise impactful fiscal work with a solution that works seamlessly with Microsoft 365 and offers role-based workspaces and predictive insights.

Decrease global financial complexity and risk
• Quickly adapt to changing regulatory requirements: Take advantage of a guided, rules-based chart of accounts and a no-code configuration service to simplify regulatory reporting and global payments.
• Meet local and global business needs: Improve governance, reduce risks, and help ensure compliance across 43 countries/regions and 48 languages out of the box. Further extend Finance with prebuilt partner solutions to meet your local needs.
• Minimise your need for customisations: Create configurable business documents such as invoices and financial statements with Office 365 templates to easily adapt to changing business requirements without the need for expensive, time consuming, and rigid code changes.
• Accelerate invoice delivery: Go paperless, speed processes, and improve traceability with a configurable electronic invoice document exchange using flexible formats for business-to-government and business-to-business.
• Comply with local tax regulations: Utilise a flexible tax determination matrix and configurable tax calculation designer to comply with local tax regulations across all your legal entities.
Microsoft Dynamics 365 Fraud Protection - Loss Prevention
Tenant level base subscription to Microsoft Dynamics 365 Fraud Protection - Loss Prevention
Microsoft Dynamics 365 Fraud Protection is designed to protect your e-commerce business against fraud using its purchase protection, account protection, and loss prevention capabilities. With adaptive AI technology, it empowers you to boost your revenue, lower costs, and give your customers a seamless shopping experience.

Microsoft Dynamics 365 Fraud Protection - Loss Prevention allows you to identify anomalies and potential fraud on returns and discounts enabling store managers to quickly take action to mitigate losses. Retailers can employ this to combat challenges including improper discounts and returns from omnichannel purchases.

When customers buy items at a discounted price online but then return them in-store and receive a full-price refund, the merchant loses revenue. This is one of the known improper discounts and returns examples.

Another improper discounts and returns scenario occurs when a customer buys and returns a product online, but the item is never picked up from the customer’s location. This results in lost revenue for the merchant.

The loss prevention capability deals with the issue of improper discounts and returns by fostering business intelligence, helping protect your revenue, and streamlining automation.

Store managers and investigators can gain insights on disparities between discount and returns and reduce their manual efforts when determining loss risk.

An enhanced loss prevention system with fraud analysis is able to react quickly to fraud and purchase patterns with merchants and give insights on how to decrease these improper discounts and returns. It turns transaction and sales data into anomaly reports.
Microsoft Dynamics 365 Fraud Protection - Purchase Protection
Tenant level base subscription to Microsoft Dynamics 365 Fraud Protection - Purchase Protection
Microsoft Dynamics 365 Fraud Protection is designed to protect your e-commerce business against fraud using its purchase protection, account protection, and loss prevention capabilities. With adaptive AI technology, it empowers you to boost your revenue, lower costs, and give your customers a seamless shopping experience.

Without purchase protection, several challenges merchants face include increased operational expenses, fraud losses, and business lost as a result of wrongful rejections.

Those rejections can lead to customer dissatisfaction, and unauthorized transactions can result in lost revenue.

Microsoft Dynamics 365 Fraud Protection - Purchase Protection combats purchase fraud and helps protect online revenue by boosting commerce transaction acceptance rates, decreasing checkout friction, and giving merchants the decision-making tools they need.

You can detect an enhanced shopping experience and streamlined operational efficiency with the purchase protection capability.

At a more detailed level, adaptive AI technology continuously learns from patterns and helps store managers optimize fraud controls. Collective knowledge of global fraud activity helps to inform, while transactional trust knowledge shared with banks boosts authorization rates. And a built-in escalation support tool helps to provide context and fraud insights.
Microsoft Dynamics 365 Guides
The Microsoft Dynamics 365 Guides subscription is focusing on intelligent workflows.
By taking further advantage of data captured with HoloLens as well as AI innovations, users can get to work and confirm their results faster and simpler than ever.
In addition, new entities for completion time enable customers to build Power Automate flows that support their unique enterprise needs.
Microsoft Dynamics 365 Human Resources
The Microsoft Dynamics 365 Human Resources subscription provides the workforce insights you need to build data-driven employee experiences across multiple areas, including:
• Compensation
• Benefits
• Leave and absence
• Compliance
• Payroll integration
• Performance feedback
• Training and certification
• Self-service programs

Human Resources connects people and operations data to help you optimise workforce costs and take care of your employees.

Microsoft Dynamics 365 Human Resources continues to broaden the human capital management (HCM) ecosystem through integration APIs and strategic partnerships.
The employee experience expands to support benefit notifications and a summary statement providing a consolidated view of benefits for employees.
Microsoft Dynamics 365 Human Resources - Self Service
The Microsoft Dynamics 365 Human Resources - Self Service subscription is a per user licence that includes employee and manager self service rights.
Transform employee experiences
Empower employees to get the information they need - on their own - through easy-to-use self-service HR tools and Microsoft Teams.

Optimise HR programs
Simplify benefits, compensation, leave and absence, certifications, training, and compliance programs.
Microsoft Dynamics 365 Marketing
The Microsoft Dynamics 365 Marketings subscription provides a marketing automation application that helps turn prospects into business relationships. The app is easy to use, works seamlessly with Microsoft Dynamics 365 Sales, and has built-in business intelligence. Use Microsoft Dynamics 365 Marketing to:
• Create graphical email messages and online content to support marketing initiatives
• Customisable templates for emails and landing pages amplify your digital voice. Intuitive drag-and-drop design tools simplify content creation, from personalising the message to setting up lead scoring.
• Design interactive customer journeys to nurture leads with personalised experiences
• Use the drag-and-drop journey designer to create an automated, multi-channel campaign that sends personalised email messages, generates follow-up activities, launches workflows, and more. Each contact in the target group travels down a customised path that reacts to their interactions and identifies your best prospects. Track campaigns and analyse results to build profitable long-term relationships.
• Tap into LinkedIn's business prospects
Quickly target and connect with the right LinkedIn audiences by importing leads generated with LinkedIn's lead tools directly into Microsoft Dynamics 365.
• Share information across teams
Securely share information about leads and contacts across your business, and understand how every interaction affects your results. Connect sales and marketing processes to automate follow-ups and track the progress of every lead.
• Know your leads better
Develop a deeper understanding of your market with a 360-degree view of every lead and customer. Connected processes and a single source of information ensure that both sales and marketing have the latest data, including key contacts, recent activities, past purchases, and open opportunities.
• Organise and publicise events
Keep all the information about your event venues, logistics, ticketing, sessions, speakers, sponsors, and more in one place so your whole team can coordinate while working on them. Host webinar events with ease using built in Microsoft Teams integration. Then generate an online event website where attendees can review event information and register online. Integrate your events into your marketing email messages and customer journeys to help get the word out.
• Analyse and document your marketing return on investment (MROI)
Use dashboards and reports to track the performance of your marketing initiatives, and to identify your best lead sources and marketing activities. Bring together sales and marketing results to track and increase their impact on your business.
• Prioritise leads for more wins
Set up automated lead-scoring rules that automatically identify your hottest leads based on how they interact with your events and customer journeys. As soon as a lead meets an agreed-on sales-ready score, the system automatically routes it to a salesperson to follow up while the lead is still hot. Route the most promising leads to sales when they reach an agreed-on sales-ready grade.
• Make survey results more actionable
Easy-to-create surveys help you gather actionable feedback from customers. Understand individual customer needs and expectations so you can grow relationships and revenue.
• Configure and expand the application
Customise the application to fit your specific business needs. Make basic customisations by using tools built right into the app. Expand its capabilities and add new features by installing third-party packages from our thriving marketplace-Microsoft AppSource. And it's easy to connect with Microsoft Dynamics 365 partners to get expert help. The Marketing app is built on the same platform and database as the Sales app, so both teams share the same records, and customisers can leverage their existing knowledge when adding custom features.
Included with Microsoft Dynamics 365 Marketing
• Microsoft Dynamics 365 Marketing includes a bundle of apps and solutions carefully selected to support marketing departments and coordinate with sales. Some of these apps and solutions are also available as bundles or add-ons with other Microsoft Dynamics 365 products, while others are only available as part of the Marketing package. The following are included:

• Core marketing
Provides email marketing, customer journeys, behavior tracking, lead scoring, marketing pages, and more. These features form the core of the Marketing app and are unique to Microsoft Dynamics 365 Marketing.
• Event management
Organise and promote in-person or webinar events, which include an online portal that attendees can use to review the event schedule and speakers, and to register for the event. This feature is currently available only with • • Microsoft Dynamics 365 Marketing.
• Microsoft Dynamics 365 Customer Voice
Create online surveys and analyse the results. This feature is bundled with the Marketing app, but is also available separately as an add-on for other Microsoft Dynamics 365 products.
Note: Microsoft Dynamics 365 Customer Voice is included in the Marketing standalone application, but not included in Marketing Attach.

• Microsoft Dynamics 365 Connector for LinkedIn Lead Gen Forms
Import leads generated with LinkedIn's lead tools into Microsoft Dynamics 365. This feature is bundled with the Marketing app, but is also available separately as an add-on for other Microsoft Dynamics 365 products.

All these features are fully integrated and work together to create a comprehensive marketing solution.
Microsoft Dynamics 365 Project Operations
The Microsoft Dynamics 365 Project Operations subscription connects sales, resourcing, project management, and finance teams within a single product to help you win more deals, accelerate project delivery, and maximise profitability. It is licensed per user, with a minimum number of users required. Refer to the Product Terms.
Account managers, project managers, project assistants, and project accountants are typically licensed as full users. Users who create and approve time and expenses, such as a user with a Project Timesheet security role only need a Team Member license.
Project Operations licenses have no roles at the Operations – Activity level but full users of Project Operations have rights to Operations – Activity roles for other Microsoft Dynamics 365 products such as Finance and Supply Chain Management

Microsoft Dynamics 365 Project Operations delivers rich new experiences with the ability to forecast, use, and invoice non-stocked materials on projects. Also included is the ability to set up contractual commitments like billing methods and chargeability rules by task or a work breakdown schedule.
Customers using Microsoft Dynamics 365 Project Service Automation will be able to upgrade to Project Operations.
Microsoft Dynamics 365 Remote Assist
The Microsoft Dynamics 365 Remote Assist subscription enables businesses to use Microsoft Dynamics 365 Remote Assist to solve problems faster the first time. With heads-up, hands-free video calling on Microsoft HoloLens, field service technicians can collaborate with any remote expert on PC or mobile to troubleshoot issues in context.
Additional hardware and software requirements vary for available features and content. To enable user access to this subscription, IT administrators must assign individual seats to users after purchase before users can install the app from the Microsoft Store or Store for Business.
Microsoft Dynamics 365 Sales Enterprise Edition
The Microsoft Dynamics 365 Sales Enterprise Edition subscription focuses on adding productivity enhancements for sellers and providing more access to data-driven insights to help with decision making. Look for updates to automation and sequencing, conversation intelligence, and many exciting updates to the mobile app enhancing the mobile experience for sellers on the go.

A Microsoft Dynamics 365 Sales Enterprise license takes your organisation beyond sales force automation to meet the needs of more complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting.
When you license Sales Enterprise, you automatically become entitled to 2,000 Customer Voice responses per tenant per month, and you can buy additional response packs (in packs of 1,000 responses/tenant/month) as needed.
Microsoft Dynamics 365 Sales Enterprise Edition - Device
Device licence subscription for Microsoft Dynamics 365 Sales Enterprise edition.
Microsoft Dynamics 365 Sales Enterprise Edition (250 seat min)
User subscription for Microsoft Dynamics 365 Sales, Enterprise edition with a 250 seat minimum requirement
Microsoft Dynamics 365 Sales Enterprise Edition (500 seat min)
User subscription for Microsoft Dynamics 365 Sales, Enterprise edition with a 500 seat minimum requirement
Microsoft Dynamics 365 Sales Enterprise Edition (1000 seat min)
User subscription for Microsoft Dynamics 365 Sales, Enterprise edition with a 1000 seat minimum requirement
Microsoft Dynamics 365 Sales Insights
The Microsoft Dynamics 365 Sales Insights subscription, which is licensed per user, improves engagement and decision-making with prebuilt and embedded business insights that are easy to act upon. Sales Enterprise licenses automatically include select Sales Insights features, including assistant cards, email engagement, auto capture of Outlook activity, and business card scanning. (Business card scanning in this case has a capacity limit of 10/user/month, pooled at the tenant level).
Sales Premium includes the full capabilities of Sales Insights, which you can also buy as an additional application if you have a Sales Enterprise or MRSs Plus license (not available to Sales Professional users).

A full Sales Insights license enables these additional features:
• Predictive scoring (lead and opportunity)
• Pipeline intelligence
• Predictive forecasting
• Notes analysis
• Business card scanning
• Conversation intelligence
• Relationship analytics
• Connection insights (who knows whom and talking points)
• Assistant studio
Sales Insights has a capacity limit for business card scanning of 200/user/month and a Conversation Intelligence capacity of three hours/user/month. If additional business card scanning capacity is required, you may buy additional Sales Insights capacity licenses.
When Sales Insights is licensed via Sales Premium, additional Sales Insights capacity can be bought by
purchasing additional Sales Premium licenses
Microsoft Dynamics 365 Sales Premium
The Microsoft Dynamics 365 Sales Premium subscription is a bundle of Microsoft Dynamics 365 Sales Enterprise and Microsoft Dynamics 365 Sales Insights
If you need both Microsoft Dynamics 365 Sales Enterprise and Microsoft Dynamics 365 Sales Insights capabilities, you may buy Microsoft Dynamics 365 Sales Premium, which is licensed per user.
Microsoft Dynamics 365 Supply Chain Management
The Microsoft Dynamics 365 Supply Chain Management subscription expands on inventory and logistics scenarios providing a single, organisation-wide source of truth for inventory quantity-on-hand with the Inventory Visibility Add-in.
In Asset Management, customers will be able to bill for maintenance work.
Manufacturing adds execution with scale units in the cloud to run mission-critical processes without interruption.

Supply Chain Management provides manufacturers, distributors, and retailers with the real-time visibility and intelligence they need for proactive operations. It unifies data and uses predictive insights from AI and IoT-across order fulfillment, planning, procurement, production, inventory, warehousing, and transportation processes-to maximise operational efficiency, product quality, and profitability. Supply Chain Management is licensed per user and has minimum purchase requirements detailed in the Product Terms.
Supply Chain Management automatically includes enough Asset Management capacity for you to manage and maintain up to 100 physical assets throughout their lifecycles. If you need additional asset capacity, you may buy more.
Microsoft Dynamics 365 Operations - Activity
The Microsoft Dynamics 365 Operations - Activity subscription is a user license that provides limited access to the Commerce, Finance, Human Resources, Project Operations, and Supply Chain Management applications. Operations – Activity use rights include all Team Members use rights as well as the right to:
• Approve all Operations – Activity related transactions (see Appendix F for details).
• Create or edit items related to warehousing, receiving, shipping, orders, vendor maintenance, and all budgets
• Operate a point-of-sale (POS) device, store manager device, shop floor device, or warehouse device.

Refer to the Microsoft Dynamics 365 Licening Guide for further details
Microsoft Dynamics 365 Operations - Device
The Microsoft Dynamics 365 Operations - Device license subscription provides limited access to a subset of Finance, Supply Chain Management, Commerce, and Project Operations capabilities. The Business Central Device license provides limited access to a subset of Business Central capabilities.
These device licenses allow multiple users to operate a licensed point-of-sale device, shop floor device, warehouse device, or store manager device. If multiple users, who only require these limited use rights work exclusively on shared devices, it will generally be more cost effective to license those devices than the users themselves.
Operations – Device license use rights are also available to Operations – Activity users. However, an Operations – Device license does not include all the capabilities of the Operations – Activity user license.
When a single user needs to work on one or more dedicated personal devices, it will be more cost effective to license that user with an Operations – Activity user license.

Refer to the Microsoft Dynamics 365 Licening Guide for further details
Microsoft Dynamics 365 Operations - Order Lines
This subscription includes 100K order lines
The Microsoft Dynamics 365 Operations - Order Lines licence subscription allows you to extend the use of the Commerce, Finance, Project Operations, or Supply Chain Management applications with an alternative to user and device-based licensing. The Operations – Order Lines license enables internal users, partners, customers, connected automated systems, loT devices and bots to update specific tables with transactional licensing based on the number of order lines updated in those tables.
Operations – Order Lines licenses:
• Alleviate pricing and licensing friction in many common multiplexing scenarios.
• Support more scenarios that involve external users.
• Enable licensing of automated systems and devices that don’t include users, such as in IoT scenarios.
• Improve licensing cost transparency and predictability.
• Tie licensing costs more directly with business outcomes.

To qualify for Operations – Order lines licensing, a transaction must:
• Be an indirect transaction that utilizes an OData or DIXF integration. Direct use of the Dynamics application or integrations outside of OData or DIXF do not qualify.
• Only update data in the tables designated as qualifying for Operations – Order Lines use

Refer to the Microsoft Dynamics 365 Licening Guide for further details
Microsoft Dynamics 365 - Team Members
The Microsoft Dynamics 365 Team Member licence subscription provides reduced functionality compared to a full user licence
It is a licence for users who need general access and the ability to perform specific tasks for which they will require write access. generally this allows a user to modify exiting data but not create new.
Team members can read anything within Microsoft Dynamics 365 but only write in designated areas including:
Update existing data and entries within Microsoft Dynamics 365 including customer records, vendor records, or item records which have already been created.

Update specific entries that would be necessary to edit from an accounting perspective.

Approve or reject tasks in workflows.

Create, delete and modify quotes and personal information related to customer records.

Enter time sheets for jobs

Microsoft Dynamics 365 requires that at least one user has a full license in order to have team members.
Sensor Data Intelligence Scenario Add-in for Microsoft Dynamics 365 Supply Chain Management
Sensor Data Intelligence Scenario Add-in for Microsoft Dynamics 365 Supply Chain Management, includes entitlement to one scenario and ten machines.
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