Suscripciones a Microsoft Business Voice: Planes Mensuales o Anuales

Obtenga un sistema telefónico diseñado para Microsoft 365. Microsoft 365 Business Voice es una solución de telefonía moderna basada en la nube que se integra en Microsoft 365. Le brinda llamadas junto con chat y reuniones en una sola aplicación, Microsoft Teams.

Suscripción a Microsoft Phone System
La suscripción al sistema telefónico de Microsoft para Microsoft 365 es un complemento de licencias para las suscripciones de Microsoft 365 y proporciona las siguientes características. A menos que se indique lo contrario, las características están disponibles tanto en Teams como en Skype empresarial online.

Para realizar un pedido, debe elegir uno de los siguientes productos y seleccionar el complemento apropiado al finalizar la compra
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium

Operadores automáticos en la nube
Le permite crear un sistema de menús que permite a los llamantes externos e internos localizar y realizar o transferir llamadas a usuarios o departamentos de la empresa.
Colas de llamadas en la nube
Le permite configurar cómo se administran las colas de llamadas para su organización: por ejemplo, configurar saludos y música en espera, buscar el próximo agente de llamadas disponible para manejar la llamada, etc.
Música en espera
Reproduce la música predeterminada definida por el servicio cuando se pone en espera una llamada externa desde la red telefónica pública conmutada (PSTN). Esta función funciona para llamadas de PSTN a Teams de uno a uno, además de las llamadas realizadas a una cola de llamadas. Esta función proporciona paridad de notificación en espera con otras plataformas. El administrador puede configurar esta función, pero actualmente solo a través de PowerShell. La música en espera tampoco se admite en la transferencia consultiva de una llamada PSTN.
Responder/iniciar llamada (por nombre y número)
Permite a los usuarios responder llamadas entrantes con un toque y realizar llamadas salientes marcando el número de teléfono completo o haciendo clic en un nombre en el cliente.
Opciones de desvío de llamadas y timbre simultáneo
Permite a los usuarios configurar reglas de reenvío para que las llamadas puedan ir con ellos a cualquier lugar, o las llamadas se pueden reenviar a colegas o al correo de voz.
Captura de llamadas grupales y reenvío a grupo
Permite a los usuarios compartir llamadas entrantes con colegas para que los colegas puedan responder a las llamadas que ocurren mientras el usuario no está disponible. Menos perjudicial para los destinatarios que otras formas de compartir llamadas (como el desvío de llamadas o el timbre simultáneo) porque los usuarios pueden configurar cómo quieren que se les notifique de una llamada compartida entrante.
Transferir una llamada y una transferencia consultiva
Permite a los usuarios transferir llamadas a otra persona. O, si necesitan salir de su oficina pero quieren continuar la conversación, pueden transferir las llamadas desde su PC o teléfono IP a su teléfono celular.
Transferir al buzón de voz en mitad de la llamada
Permite a los usuarios transferir al correo de voz durante una llamada.
Aparcar y recuperar llamadas
Permite a los usuarios poner una llamada en espera en el servicio Teams en la nube. Cuando se estaciona una llamada, el servicio genera un código único para la recuperación de llamadas. El usuario que estacionó la llamada u otra persona puede usar ese código y una aplicación o dispositivo compatible para recuperar la llamada.
Llamar al número de teléfono desde la búsqueda
Permite a los usuarios realizar una llamada desde el cuadro de búsqueda mediante el comando/call y especificando un nombre o un número.
Identificador de llamadas
Las llamadas desde el interior de la empresa muestran un identificador de llamadas detallado que extrae información del directorio corporativo, mostrando una identificación con foto y el título del trabajo en lugar de solo un número de teléfono. Para las llamadas de números de teléfono externos, se muestra el identificador de llamadas proporcionado por el proveedor de servicios telefónicos. Si los números de teléfono externos son números secundarios en el directorio corporativo, se mostrará la información del directorio corporativo.
Cambio de dispositivo
Permite a los usuarios reproducir una llamada o una reunión en otro dispositivo HID que esté conectado a Teams; por ejemplo, cambiar de los altavoces de su PC a unos auriculares.
Enrutamiento de llamadas basado en presencia
Controla las comunicaciones entrantes con presencia, lo que permite al usuario bloquear todas las comunicaciones entrantes excepto aquellas específicamente indicadas.
Teclado de marcación integrado
Permite a los usuarios marcar por nombre o por número en cualquier lugar de la barra de búsqueda y en el teclado de marcación, lo que acelera el proceso de realizar llamadas salientes.
Llamadas federadas
Permite a los usuarios conectarse, comunicarse y colaborar de forma segura con usuarios en inquilinos federados.
Realiza y recibe una videollamada l
Si la cuenta del usuario está habilitada para videollamadas, el usuario puede realizar videollamadas cara a cara con sus contactos. Todo lo que necesitan es una cámara, los parlantes y el micrófono de su computadora. Los usuarios también pueden usar auriculares si su computadora no tiene un dispositivo de audio incorporado.
Buzón de voz en la nube
Cuando un usuario recibe un correo de voz, se envía a su buzón de correo de Exchange como un correo electrónico con el mensaje de correo de voz como archivo adjunto. Los usuarios pueden escuchar sus mensajes en su teléfono de escritorio certificado y en todas las aplicaciones de Teams o Skype for Business.
Configuración de usuario del correo de voz en la nube
Permite a los usuarios configurar los ajustes de sus clientes para los saludos del correo de voz, las reglas de respuesta de llamadas y el idioma del saludo, incluidos los saludos fuera de la oficina.
Timbre secundario
Los usuarios con varios dispositivos de altavoz conectados a su PC pueden elegir configurar un dispositivo secundario para que suene además de su altavoz predeterminado. Por ejemplo, un usuario con un auricular conectado a la PC y altavoces de escritorio puede elegir que suenen tanto los auriculares como los altavoces de escritorio cuando entra una llamada para no perderla.
Alertas de timbre distintivo (solo Teams)
Permite a los usuarios elegir tonos de timbre separados para llamadas normales, llamadas reenviadas y llamadas delegadas para que puedan distinguir el tipo de llamada.
Apariencia de línea compartida
Permite a los usuarios compartir su línea telefónica para que otro usuario pueda realizar y recibir llamadas en su nombre.
Ocupado sobre ocupado (solo Teams)
Una política de llamadas que le permite configurar cómo se manejan las llamadas entrantes cuando un usuario ya está en una llamada o conferencia o tiene una llamada en espera. La persona que llama escuchará una señal de ocupado cuando la persona que llama ya esté hablando por teléfono. El destinatario de la llamada recibe una notificación de llamada perdida, pero no puede responder a las llamadas entrantes. Esta función está deshabilitada de forma predeterminada, pero el administrador de inquilinos puede activarla.
Bloqueo de llamadas
Permite a los usuarios agregar números de teléfono (PSTN) a una lista bloqueada para que la siguiente llamada de ese número no suene al usuario.
Teléfonos de área común
Un teléfono de área común generalmente se coloca en un área como un vestíbulo o una sala de conferencias para que esté disponible para varias personas. Los teléfonos de área común se configuran como dispositivos en lugar de usuarios y pueden iniciar sesión automáticamente en una red.
Compatibilidad con omisión de medios (solo para enrutamiento directo de Teams)
Para un mejor rendimiento, los medios se mantienen entre el controlador de borde de sesión (SBC) y el cliente en lugar de enviarlos a través del sistema telefónico de Microsoft.

Para realizar un pedido, debe elegir uno de los siguientes productos y seleccionar el complemento apropiado al finalizar la compra
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 Business Basic & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Standard & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Premium & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
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