Microsoft Business Voice -tilaukset - Kuukausi- tai vuosisuunnitelmat

Hanki puhelinjärjestelmä, joka on suunniteltu Microsoft 365: lle. Microsoft 365 Business Voice on moderni pilvipohjainen puhelinratkaisu, joka integroituu Microsoft 365: een. Se antaa sinulle mahdollisuuden soittaa yhdessä keskustelujen ja kokousten kanssa yhdessä Microsoft Teams -sovelluksessa.

Microsoft Phone System -tilaus
Microsoft 365: n Microsoft Phone System -tilaus on Microsoft 365 -tilausten lisälisenssit ja tarjoaa seuraavat ominaisuudet. Ellei toisin mainita, ominaisuudet ovat käytettävissä sekä Teamsissa että Skype for Business Online -palvelussa.

Tilaamiseksi sinun on valittava yksi seuraavista tuotteista ja valittava sopiva lisäosa kassalla
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium

Pilviautomaattiset hoitajat
Voit luoda valikkojärjestelmän, jonka avulla ulkoiset ja sisäiset soittajat voivat etsiä ja soittaa tai siirtää puheluja organisaation käyttäjille tai osastoille.
Pilvipuhelujonot
Voit määrittää, miten organisaation puhelujonoja hallitaan: esimerkiksi asettaa tervehdykset ja musiikki pidossa, etsiä seuraava käytettävissä oleva puheluagentti puhelun käsittelemiseksi ja niin edelleen.
Musiikki odotustilassa
Toistaa palvelun määrittelemää oletusmusiikkia, kun ulkoinen puhelu yleisestä puhelinverkosta (PSTN) asetetaan pitoon. Tämä ominaisuus toimii henkilökohtaisiin PSTN-to-Teams-puheluihin puhelujonoon soitettujen puheluiden lisäksi. Tämä ominaisuus tarjoaa pidätettyjen ilmoitusten pariteetin muiden alustojen kanssa. Järjestelmänvalvoja voi määrittää tämän ominaisuuden, mutta tällä hetkellä vain PowerShellin kautta. Hold-musiikkia ei myöskään tueta PSTN-puhelun konsultatiivisessa siirrossa.
Soita vastaus/aloita (nimen ja numeron mukaan)
Antaa käyttäjien vastata saapuviin puheluihin kosketuksella ja soittaa lähteviä puheluja joko soittamalla koko puhelinnumeron tai napsauttamalla nimeä asiakkaassa.
Soitonsiirtovaihtoehdot ja samanaikainen soitto
Antaa käyttäjille mahdollisuuden asettaa edelleenlähetyssäännöt, jotta puhelut menevät heidän kanssaan mihin tahansa, tai puhelut voidaan siirtää kollegoille tai vastaajaan.
Ryhmän puhelun nouto ja edelleenlähetys ryhmään
Antaa käyttäjien jakaa saapuvat puhelut kollegoiden kanssa, jotta kollegat voivat vastata puheluihin, jotka tapahtuvat käyttäjän ollessa poissa käytöstä. Vähemmän häiritsevää vastaanottajille kuin muut puhelun jakamisen muodot (kuten soitonsiirto tai samanaikainen soitto), koska käyttäjät voivat määrittää, miten he haluavat ilmoituksen saapuvasta jaetusta puhelusta.
Siirrä puhelu ja neuvoa-antava siirto
Antaa käyttäjien siirtää puhelut toiselle henkilölle. Tai jos heidän on poistuttava toimistostaan, mutta he haluavat jatkaa keskustelua, he voivat siirtää puhelut tietokoneelta tai IP-puhelimelta matkapuhelimeen.
Siirto vastaajaan keskipuhelussa
Antaa käyttäjien siirtyä vastaajaan puhelun aikana.
Soita puistoon ja noudata
Antaa käyttäjien asettaa puhelun pitoon pilvien Teams-palvelussa. Kun puhelu on pysäköity, palvelu luo yksilöllisen koodin puhelun hakua varten. Puhelun varannut käyttäjä tai joku muu voi sitten käyttää kyseistä koodia ja tuettua sovellusta tai laitetta puhelun noutamiseen.
Soita puhelinnumeroon hausta
Antaa käyttäjien soittaa puhelun hakukentästä käyttämällä/call -komentoa ja määrittämällä nimen tai numeron.
Soittajan tunniste
Yrityksen sisäisissä puheluissa on yksityiskohtainen soittajan tunnus, joka hakee tiedot yritysluettelosta ja näyttää kuvan tunnuksen ja työnimikkeen pelkkän puhelinnumeron sijaan. Ulkoisista puhelinnumeroista soitettaessa soittajan tunnus näytetään puhelinpalveluntarjoajan antamana. Jos ulkoiset puhelinnumerot ovat toissijaisia ​​numeroita yrityshakemistossa, yrityshakemiston tiedot näytetään.
Laitteen vaihto
Antaa käyttäjien soittaa puhelun tai kokouksen toisella HID-laitteella, joka on yhdistetty Teamsiin. esimerkiksi siirtyminen tietokoneen kaiuttimista kuulokkeisiin.
Olotilaan perustuva puhelun reititys
Ohjaa saapuvaa viestintää läsnäolon avulla, jolloin käyttäjä voi estää kaiken saapuvan viestinnän lukuun ottamatta erikseen ilmoitettuja.
Integroitu valintanäppäin
Antaa käyttäjien soittaa nimen tai numeron mukaan missä tahansa hakupalkissa ja valintanäppäimillä, mikä nopeuttaa lähtevien puhelujen soittamista.
yhdistetty puhelu
Antaa käyttäjien turvallisen yhteyden, kommunikoida ja tehdä yhteistyötä yhdistettyjen vuokralaisten käyttäjien kanssa.
Tee ja vastaanota videokalenteri l
Jos videopuhelut on otettu käyttöön käyttäjän tilillä, käyttäjä voi soittaa henkilökohtaisia ​​videopuheluita yhteyshenkilöidensä kanssa. He tarvitsevat vain kameran, tietokoneen kaiuttimet ja mikrofonin. Käyttäjät voivat käyttää myös kuulokkeita, jos heidän tietokoneessaan ei ole sisäänrakennettua äänilaitetta.
Pilvi-vastaaja
Kun käyttäjä vastaanottaa vastaajaviestin, se toimitetaan hänen Exchange-postilaatikkoonsa sähköpostina, jossa vastaajaviesti on liitteenä. Käyttäjät voivat kuunnella viestejä varmennetulla pöytäpuhelimella ja kaikissa Teams- tai Skype for Business -sovelluksissa.
Pilvipuhelun vastaajaasetukset
Antaa käyttäjien määrittää asiakasasetukset puhepostitervehdyksille, puheluihin vastaamista koskeville säännöille ja tervehdyskielelle, mukaan lukien toimiston ulkopuoliset tervehdykset.
Toissijainen soittoääni
Käyttäjät, joilla on useita kaiutinlaitteita tietokoneeseen kytkettynä, voivat asettaa toissijaisen laitteen soimaan oletus kaiuttimensa lisäksi. Esimerkiksi käyttäjä, jolla on tietokoneeseen kytketty kuulokemikrofoni ja pöytäkaiuttimet, voivat valita, että sekä kuulokkeet että pöytäkuulokkeet soivat puhelun saapuessa, jotta he eivät menetä puhelua.
Erottuvat soittoäänet (vain Teams)
Antaa käyttäjien valita erilliset soittoäänet tavallisille puheluille, soitetut puhelut ja delegoidut puhelut, jotta he voivat erottaa puhelutyypin.
Jaetun linjan ulkoasu
Antaa käyttäjien jakaa puhelinlinjansa niin, että toinen käyttäjä voi soittaa ja vastaanottaa puheluja heidän puolestaan.
Varattu varattu (vain Teams)
Soittokäytäntö, jonka avulla voit määrittää, miten saapuvat puhelut käsitellään, kun käyttäjä on jo puhelussa tai neuvottelussa tai puhelu on pidossa. Soittaja kuulee varattu-signaalin, kun soittaja on jo puhelimessa. Henkilö saa vastaamatta jääneiden puheluiden ilmoituksen, mutta ei pysty vastaamaan saapuviin puheluihin. Tämä ominaisuus on oletusarvoisesti pois käytöstä, mutta vuokralainen voi ottaa sen käyttöön.
Puhelun esto
Antaa käyttäjien lisätä (PSTN) puhelinnumeroita estettyjen luetteloon, jotta seuraava numerosta tuleva puhelu estetään soittamasta käyttäjää.
Yhteisen alueen puhelimet
Yhteisen alueen puhelin sijoitetaan tyypillisesti alueelle, kuten aula tai kokoushuone, jolloin se on useiden ihmisten käytettävissä. Yleisaluepuhelimet on asetettu laitteiksi eikä käyttäjiksi, ja ne voivat kirjautua automaattisesti verkkoon.
Median ohitustuki (vain Teams Direct Routing)
Suorituskyvyn parantamiseksi tallennusvälineet säilytetään SBC (Session Border Controller) ja asiakkaan välillä sen sijaan, että lähetettäisiin niitä Microsoft Phone System -järjestelmän kautta.

Tilaamiseksi sinun on valittava yksi seuraavista tuotteista ja valittava sopiva lisäosa kassalla
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 Business Basic & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Standard & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Premium & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
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