Abonnements Microsoft Business Voice - Plans Mensuels ou Annuels

Bénéficiez d'un système téléphonique conçu pour Microsoft 365. Microsoft 365 Business Voice est une solution de téléphonie moderne basée sur le cloud qui s'intègre à Microsoft 365. Elle vous permet d'appeler avec des discussions et des réunions dans une seule application, Microsoft Teams.

Abonnement Microsoft Phone System
L'abonnement Microsoft Phone System pour Microsoft 365 est une licence complémentaire pour les abonnements Microsoft 365 et fournit les fonctionnalités suivantes. Sauf indication contraire, les fonctionnalités sont disponibles dans Teams et Skype Entreprise Online.

Pour commander, vous devez choisir l'un des produits suivants et sélectionner le module complémentaire approprié lors du paiement
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium

Standards automatiques cloud
Vous permet de créer un système de menus qui permet aux appelants externes et internes de localiser et de passer ou de transférer des appels aux utilisateurs de l'entreprise ou aux services de votre organisation.
Files d'attente d'appels dans le cloud
Vous permet de configurer la façon dont les files d'attente d'appels sont gérées pour votre organisation: par exemple, configurer les messages d'accueil et la musique d'attente, rechercher le prochain agent d'appel disponible pour gérer l'appel, etc.
Musique en attente
Lit la musique par défaut définie par le service lorsqu'un appel externe du réseau téléphonique public commuté (RTPC) est mis en attente. Cette fonctionnalité fonctionne pour les appels PSTN-to-Teams un à un en plus des appels effectués vers une file d'attente d'appels. Cette fonctionnalité fournit la parité des notifications de mise en attente avec d'autres plates-formes. Cette fonctionnalité est configurable par l'administrateur mais actuellement uniquement via PowerShell. La musique d'attente n'est pas non plus prise en charge dans le transfert consultatif d'un appel PSTN.
Répondre/lancer un appel (par nom et numéro)
Permet aux utilisateurs de répondre aux appels entrants d'un simple toucher et de passer des appels sortants en composant le numéro de téléphone complet ou en cliquant sur un nom dans le client.
Options de transfert d'appel et sonnerie simultanée
Permet aux utilisateurs de configurer des règles de transfert afin que les appels puissent les accompagner n'importe où, ou les appels peuvent être transférés à des collègues ou à la messagerie vocale.
Prise d'appel de groupe et transfert vers le groupe
Permet aux utilisateurs de partager les appels entrants avec des collègues afin que les collègues puissent répondre aux appels qui se produisent lorsque l'utilisateur n'est pas disponible. Moins perturbateur pour les destinataires que d'autres formes de partage d'appels (comme le transfert d'appel ou la sonnerie simultanée) car les utilisateurs peuvent configurer la manière dont ils souhaitent être avertis d'un appel partagé entrant.
Transférer un appel et transfert consultatif
Permet aux utilisateurs de transférer les appels vers une autre personne. Ou, s'ils doivent quitter leur bureau mais veulent continuer la conversation, ils peuvent transférer les appels de leur PC ou téléphone IP vers leur téléphone portable.
Transférer vers la messagerie vocale en cours d'appel
Permet aux utilisateurs de transférer vers la messagerie vocale pendant un appel.
Parcage d'appels et récupération
Permet aux utilisateurs de mettre un appel en attente dans le service Teams dans le cloud. Lorsqu'un appel est parqué, le service génère un code unique pour la récupération des appels. L'utilisateur qui a parqué l'appel ou quelqu'un d'autre peut ensuite utiliser ce code et une application ou un appareil pris en charge pour récupérer l'appel.
Appeler le numéro de téléphone à partir de la recherche
Permet aux utilisateurs de passer un appel à partir de la zone de recherche en utilisant la commande/call et en spécifiant un nom ou un numéro.
Identification de l'appelant
Les appels de l'intérieur de l'entreprise affichent un identifiant détaillé de l'appelant qui extrait des informations du répertoire de l'entreprise, montrant l'ID d'image et le titre du poste au lieu d'un simple numéro de téléphone. Pour les appels provenant de numéros de téléphone externes, l'ID de l'appelant fourni par le fournisseur de services téléphoniques s'affiche. Si les numéros de téléphone externes sont des numéros secondaires du répertoire d'entreprise, les informations du répertoire d'entreprise seront affichées.
Changement d'appareil
Permet aux utilisateurs de jouer un appel ou une réunion sur un autre appareil HID connecté à Teams; par exemple, passer des haut-parleurs de leur PC à un casque.
Routage des appels basé sur la présence
Contrôle les communications entrantes avec présence, permettant à l'utilisateur de bloquer toutes les communications entrantes à l'exception de celles spécifiquement indiquées.
Pavé numérique intégré
Permet aux utilisateurs de composer par nom ou par numéro n'importe où dans la barre de recherche et sur le pavé numérique, ce qui accélère le processus des appels sortants.
Appels fédérés
Permet aux utilisateurs de se connecter, de communiquer et de collaborer en toute sécurité avec les utilisateurs de locataires fédérés.
Créer et recevoir un cal vidéo l
Si le compte de l'utilisateur est activé pour les appels vidéo, l'utilisateur peut passer des appels vidéo en face à face avec ses contacts. Tout ce dont ils ont besoin est une caméra, les haut-parleurs et le microphone de leur ordinateur. Les utilisateurs peuvent également utiliser un casque si leur ordinateur ne possède pas de périphérique audio intégré.
Messagerie vocale cloud
Lorsqu'un utilisateur reçoit un message vocal, il est remis dans sa boîte aux lettres Exchange sous forme d'e-mail avec le message vocal en pièce jointe. Les utilisateurs peuvent écouter leurs messages sur leur téléphone de bureau certifié et sur toutes les applications Teams ou Skype Entreprise.
Paramètres utilisateur de la messagerie vocale Cloud
Permet aux utilisateurs de configurer leurs paramètres client pour les messages d'accueil de la messagerie vocale, les règles de réponse aux appels et la langue des messages d'accueil, y compris les messages d'accueil d'absence du bureau.
Sonnerie secondaire
Les utilisateurs disposant de plusieurs haut-parleurs connectés à leur PC peuvent choisir de configurer un périphérique secondaire pour qu'il sonne en plus de leur haut-parleur par défaut. Par exemple, un utilisateur avec un casque connecté au PC et aux haut-parleurs de bureau peut choisir de faire sonner à la fois le casque et les haut-parleurs du bureau lorsqu'un appel arrive afin de ne pas manquer un appel.
Alertes de sonnerie distinctives (équipes uniquement)
Permet aux utilisateurs de choisir des sonneries distinctes pour les appels normaux, les appels transférés et les appels délégués afin de pouvoir distinguer le type d'appel.
Apparence de ligne partagée
Permet aux utilisateurs de partager leur ligne téléphonique afin qu'un autre utilisateur puisse passer et recevoir des appels en leur nom.
Occupé sur Occupé (équipes uniquement)
Une stratégie d'appel qui vous permet de configurer la façon dont les appels entrants sont traités lorsqu'un utilisateur est déjà en appel ou en conférence ou a un appel mis en attente. L'appelant entendra un signal occupé lorsque l'appelé est déjà au téléphone. L'appelé reçoit une notification d'appel manqué mais n'est pas en mesure de répondre aux appels entrants. Cette fonctionnalité est désactivée par défaut, mais peut être activée par l'administrateur du locataire.
Blocage d'appels
Permet aux utilisateurs d'ajouter des numéros de téléphone (PSTN) à une liste bloquée afin que le prochain appel de ce numéro ne puisse pas sonner l'utilisateur.
Téléphones communs
Un téléphone de zone commune est généralement placé dans une zone comme un hall ou une salle de conférence, ce qui le rend disponible pour plusieurs personnes. Les téléphones de la zone commune sont configurés comme des appareils plutôt que comme des utilisateurs, et peuvent se connecter automatiquement à un réseau.
Prise en charge du contournement de média (pour Teams Direct Routing uniquement)
Pour de meilleures performances, le support est conservé entre le contrôleur de bordure de session (SBC) et le client au lieu de l'envoyer via le système téléphonique Microsoft.

Pour commander, vous devez choisir l'un des produits suivants et sélectionner le module complémentaire approprié lors du paiement
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 Business Basic & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Standard & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Premium & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
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