Abbonamenti a Microsoft Business Voice: Piani Mensili o Annuali

Ottieni un sistema telefonico progettato per Microsoft 365. Microsoft 365 Business Voice è una moderna soluzione di telefonia basata su cloud che si integra in Microsoft 365. Ti consente di chiamare insieme a chat e riunioni in un'unica app, Microsoft Teams.

Abbonamento Microsoft Phone System
L'abbonamento a Microsoft Phone System per Microsoft 365 è una licenza aggiuntiva per gli abbonamenti a Microsoft 365 e fornisce le seguenti funzionalità. Se non diversamente specificato, le funzionalità sono disponibili sia in teams che in Skype for business online.

Per ordinare è necessario scegliere uno dei seguenti prodotti e selezionare il componente aggiuntivo appropriato al momento del pagamento
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium

Assistenti automatici cloud
Consente di creare un sistema di menu che consente ai chiamanti esterni e interni di individuare e effettuare o trasferire chiamate a utenti o reparti aziendali dell'organizzazione.
Code di chiamata cloud
Consente di configurare la modalità di gestione delle code di chiamata per la propria organizzazione: ad esempio, impostare saluti e musica in attesa, cercare il successivo agente di chiamata disponibile per gestire la chiamata e così via.
Musica in attesa
Riproduce la musica predefinita definita dal servizio quando una chiamata esterna dalla rete telefonica pubblica (PSTN) viene messa in attesa. Questa funzionalità funziona per le chiamate uno a uno da PSTN a team oltre alle chiamate effettuate a una coda di chiamata. Questa funzione fornisce la parità di notifica in attesa con altre piattaforme. Questa funzionalità è configurabile dall'amministratore ma attualmente solo tramite PowerShell. La musica d'attesa non è inoltre supportata nel trasferimento con consultazione di una chiamata PSTN.
Risposta/avvio chiamata (per nome e numero)
Consente agli utenti di rispondere alle chiamate in entrata con un tocco e di effettuare chiamate in uscita componendo il numero di telefono completo o facendo clic su un nome nel client.
Opzioni di inoltro di chiamata e squillo simultaneo
Consente agli utenti di impostare le regole di inoltro in modo che le chiamate possano essere seguite ovunque o che le chiamate possano essere inoltrate ai colleghi o alla segreteria telefonica.
Risposta alle chiamate di gruppo e inoltro al gruppo
Consente agli utenti di condividere le chiamate in arrivo con i colleghi in modo che i colleghi possano rispondere alle chiamate che si verificano mentre l'utente non è disponibile. Meno fastidioso per i destinatari rispetto ad altre forme di condivisione delle chiamate (come l'inoltro di chiamata o lo squillo simultaneo) perché gli utenti possono configurare il modo in cui desiderano essere avvisati di una chiamata condivisa in arrivo.
Trasferimento di una chiamata e trasferimento con consultazione
Consente agli utenti di trasferire le chiamate a un'altra persona. Oppure, se hanno bisogno di lasciare il loro ufficio ma vogliono continuare la conversazione, possono trasferire le chiamate dal loro PC o telefono IP al loro telefono cellulare.
Trasferisci alla segreteria a metà chiamata
Consente agli utenti di passare alla posta vocale durante una chiamata.
Chiama parcheggia e recupera
Consente agli utenti di mettere una chiamata in attesa nel servizio Teams nel cloud. Quando una chiamata viene parcheggiata, il servizio genera un codice univoco per il recupero della chiamata. L'utente che ha parcheggiato la chiamata o qualcun altro può quindi utilizzare quel codice e un'app o un dispositivo supportato per recuperare la chiamata.
Chiama il numero di telefono dalla ricerca
Consente agli utenti di effettuare una chiamata dalla casella di ricerca utilizzando il comando/call e specificando un nome o un numero.
ID chiamante
Le chiamate dall'interno dell'azienda visualizzano un ID chiamante dettagliato che estrae le informazioni dalla rubrica aziendale, mostrando l'ID immagine e la qualifica lavorativa anziché solo un numero di telefono. Per le chiamate da numeri di telefono esterni, viene visualizzato l'ID chiamante fornito dal fornitore di servizi telefonici. Se i numeri di telefono esterni sono numeri secondari nella rubrica aziendale, verranno visualizzate le informazioni dalla rubrica aziendale.
Cambio di dispositivo
Consente agli utenti di riprodurre una chiamata o una riunione su un altro dispositivo HID connesso a Teams; ad esempio, passando dagli altoparlanti del PC a un auricolare.
Instradamento delle chiamate basato sulla presenza
Controlla le comunicazioni in entrata con presenza, consentendo all'utente di bloccare tutte le comunicazioni in entrata ad eccezione di quelle specificatamente indicate.
Tastiera integrata
Consente agli utenti di comporre in base al nome o al numero in qualsiasi punto della barra di ricerca e della tastiera, accelerando il processo di chiamata in uscita.
Chiamata federata
Consente agli utenti di connettersi, comunicare e collaborare in modo sicuro con gli utenti nei tenant federati.
Crea e ricevi un video cal l
Se l'account dell'utente è abilitato per le videochiamate, l'utente può effettuare videochiamate faccia a faccia con i propri contatti. Tutto ciò di cui hanno bisogno è una videocamera, gli altoparlanti del computer e il microfono. Gli utenti possono anche utilizzare un auricolare se il loro computer non dispone di un dispositivo audio integrato.
Posta vocale cloud
Quando un utente riceve un messaggio vocale, viene consegnato alla sua casella di posta Exchange come un messaggio di posta elettronica con il messaggio di posta vocale come allegato. Gli utenti possono ascoltare i propri messaggi sul proprio telefono desktop certificato e su tutti i team o le applicazioni Skype for Business.
Impostazioni utente della casella vocale cloud
Consente agli utenti di configurare le impostazioni client per i messaggi di saluto della posta vocale, le regole di risposta alle chiamate e la lingua dei messaggi di saluto, inclusi i messaggi di saluto fuori sede.
Suoneria secondaria
Gli utenti con più dispositivi altoparlante collegati al PC possono scegliere di impostare un dispositivo secondario in modo che squilli oltre all'altoparlante predefinito. Ad esempio, un utente con un auricolare collegato al PC e altoparlanti da tavolo può scegliere di far squillare sia l'auricolare che gli altoparlanti da tavolo quando arriva una chiamata in modo da non perdere una chiamata.
Segnalazioni di suoneria distintive (solo Team)
Consente agli utenti di scegliere suonerie separate per chiamate normali, chiamate inoltrate e chiamate delegate in modo da poter distinguere il tipo di chiamata.
Aspetto della linea condivisa
Consente agli utenti di condividere la propria linea telefonica in modo che un altro utente possa effettuare e ricevere chiamate per loro conto.
Occupato su occupato (solo team)
Un criterio di chiamata che consente di configurare la modalità di gestione delle chiamate in arrivo quando un utente è già impegnato in una chiamata o in una conferenza o ha una chiamata in attesa. Il chiamante sentirà un segnale di occupato quando il chiamato è già al telefono. Il chiamato riceve una notifica di chiamata persa ma non è in grado di rispondere alle chiamate in arrivo. Questa funzionalità è disabilitata per impostazione predefinita ma può essere attivata dall'amministratore del tenant.
Blocco delle chiamate
Consente agli utenti di aggiungere numeri di telefono (PSTN) a un elenco bloccato in modo che la chiamata successiva da quel numero non squilli l'utente.
Telefoni per aree comuni
Un telefono in un'area comune viene generalmente posizionato in un'area come una hall o una sala conferenze, rendendolo disponibile a più persone. I telefoni dell'area comune vengono configurati come dispositivi anziché come utenti e possono accedere automaticamente a una rete.
Supporto per bypass multimediale (solo per il routing diretto di Teams)
Per prestazioni migliori, i contenuti multimediali vengono mantenuti tra Session Border Controller (SBC) e il client invece di inviarli tramite il sistema telefonico Microsoft.

Per ordinare è necessario scegliere uno dei seguenti prodotti e selezionare il componente aggiuntivo appropriato al momento del pagamento
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 Business Basic & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Standard & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Premium & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
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