Assinaturas do Microsoft Business Voice - Planos Mensais ou Anuais

Obtenha um sistema telefônico projetado para o Microsoft 365. O Microsoft 365 Business Voice é uma solução de telefonia moderna baseada em nuvem que se integra ao Microsoft 365. Ele permite que você faça chamadas com bate-papo e reuniões em um único aplicativo, o Microsoft Teams.

Assinatura Microsoft Phone System
A assinatura do Microsoft Phone System para Microsoft 365 é uma licença complementar para assinaturas do Microsoft 365 e fornece os seguintes recursos. Salvo indicação em contrário, os recursos estão disponíveis no Teams e no Skype for Business Online.

Para fazer o pedido, você precisa escolher um dos seguintes produtos e selecionar o complemento apropriado na finalização da compra
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium

Atendedores automáticos de nuvem
Permite criar um sistema de menu que permite que chamadores externos e internos localizem e façam ou transfiram chamadas para usuários ou departamentos da empresa.
Filas de chamadas na nuvem
Permite configurar como as filas de chamadas são gerenciadas para sua organização: por exemplo, configurar saudações e música em espera, pesquisar o próximo agente de chamada disponível para atender a chamada e assim por diante.
Música em espera
Toca a música padrão definida pelo serviço quando uma chamada externa da Rede Telefônica Pública Comutada (PSTN) é colocada em espera. Este recurso funciona para chamadas PSTN para equipes um para um, além de chamadas feitas para uma fila de chamadas. Este recurso fornece paridade de notificação em espera com outras plataformas. Este recurso é configurável pelo administrador, mas atualmente apenas por meio do PowerShell. A música em espera também não é compatível com a transferência consultiva de uma chamada PSTN.
Atender/iniciar chamada (por nome e número)
Permite que os usuários atendam chamadas recebidas com um toque e façam chamadas discando o número de telefone completo ou clicando em um nome no cliente.
Opções de encaminhamento de chamada e toque simultâneo
Permite que os usuários configurem regras de encaminhamento para que as chamadas possam ir com eles a qualquer lugar ou as chamadas possam ser encaminhadas para colegas ou para o correio de voz.
Atender chamada em grupo e encaminhar para o grupo
Permite que os usuários compartilhem as chamadas recebidas com os colegas para que eles possam atender as chamadas que ocorrem enquanto o usuário está indisponível. Menos perturbador para os destinatários do que outras formas de compartilhamento de chamadas (como encaminhamento de chamadas ou toque simultâneo) porque os usuários podem configurar como desejam ser notificados sobre uma chamada compartilhada de entrada.
Transferir uma chamada e uma transferência consultiva
Permite que os usuários transfiram chamadas para outra pessoa. Ou, se precisarem sair do escritório, mas quiserem continuar a conversa, podem transferir as chamadas do PC ou telefone IP para o celular.
Transferir para correio de voz no meio da chamada
Permite que os usuários transfiram para o correio de voz durante uma chamada.
Estacionamento e recuperação de chamadas
Permite que os usuários coloquem uma chamada em espera no serviço Teams na nuvem. Quando uma chamada é estacionada, o serviço gera um código exclusivo para recuperação de chamada. O usuário que estacionou a chamada ou outra pessoa pode usar esse código e um aplicativo ou dispositivo compatível para recuperar a chamada.
Ligar para o número de telefone da pesquisa
Permite que os usuários façam uma chamada a partir da caixa de pesquisa usando o comando/call e especificando um nome ou número.
Identificação de chamadas
Chamadas de dentro da empresa exibem um identificador de chamadas detalhado que obtém informações do diretório corporativo, mostrando a identificação com foto e o cargo em vez de apenas um número de telefone. Para chamadas de números de telefone externos, o ID do chamador fornecido pelo provedor de serviços de telefone é exibido. Se os números de telefone externos forem números secundários no catálogo corporativo, as informações do catálogo corporativo serão exibidas.
Troca de dispositivo
Permite que os usuários participem de uma chamada ou reunião em outro dispositivo HID conectado ao Teams; por exemplo, mudar dos alto-falantes do PC para um fone de ouvido.
Roteamento de chamadas com base em presença
Controla as comunicações de entrada com presença, permitindo que o usuário bloqueie todas as comunicações de entrada, exceto aquelas especificamente indicadas.
Teclado de discagem integrado
Permite que os usuários disquem por nome ou número em qualquer lugar na barra de pesquisa e no teclado de discagem, acelerando o processo de fazer chamadas.
Chamada federada
Permite que os usuários se conectem, se comuniquem e colaborem com segurança com usuários em locatários federados.
Faça e receba uma chamada de vídeo l
Se a conta do usuário estiver habilitada para videochamadas, o usuário poderá fazer videochamadas cara a cara com seus contatos. Tudo o que eles precisam é de uma câmera, alto-falantes e microfone do computador. Os usuários também podem usar um fone de ouvido se o computador não tiver um dispositivo de áudio embutido.
Correio de voz na nuvem
Quando um usuário recebe um correio de voz, ele é entregue em sua caixa de correio do Exchange como um e-mail com a mensagem do correio de voz como anexo. Os usuários podem ouvir suas mensagens em seus telefones de mesa certificados e em todos os aplicativos Teams ou Skype for Business.
Configurações do usuário do correio de voz na nuvem
Permite que os usuários definam suas configurações de cliente para saudações de correio de voz, regras de atendimento de chamadas e idioma de saudação, incluindo saudações de ausência temporária.
Campainha secundária
Os usuários com vários dispositivos de alto-falante conectados ao PC podem optar por definir um dispositivo secundário para tocar além do alto-falante padrão. Por exemplo, um usuário com um fone de ouvido conectado ao PC e alto-falantes de mesa pode optar por fazer com que o fone de ouvido e os alto-falantes de mesa toquem quando uma chamada for recebida, para que não perca uma chamada.
Alertas de toque distinto (apenas equipes)
Permite que os usuários escolham toques separados para chamadas normais, chamadas encaminhadas e chamadas delegadas para que possam distinguir o tipo de chamada.
Aparência de linha compartilhada
Permite que os usuários compartilhem sua linha telefônica para que outro usuário possa fazer e receber chamadas em seu nome.
Ocupado sobre ocupado (apenas equipes)
Uma política de chamadas que permite configurar como as chamadas recebidas são tratadas quando um usuário já está em uma chamada ou conferência ou com uma chamada colocada em espera. O chamador ouvirá um sinal de ocupado quando o receptor já estiver no telefone. O receptor recebe uma notificação de chamada perdida, mas não pode atender chamadas. Este é um recurso desabilitado por padrão, mas pode ser ativado pelo administrador do locatário.
Bloqueio de chamadas
Permite que os usuários adicionem números de telefone (PSTN) a uma lista de bloqueados para que a próxima chamada desse número seja impedida de tocar para o usuário.
Telefones de área comum
Um telefone de área comum é normalmente colocado em uma área como um saguão ou sala de conferência, tornando-o disponível para várias pessoas. Os telefones de área comum são configurados como dispositivos em vez de usuários e podem conectar-se automaticamente a uma rede.
Suporte para desvio de mídia (apenas para roteamento direto de equipes)
Para melhor desempenho, a mídia é mantida entre o Session Border Controller (SBC) e o cliente, em vez de ser enviada por meio da Central de Telefones da Microsoft.

Para fazer o pedido, você precisa escolher um dos seguintes produtos e selecionar o complemento apropriado na finalização da compra
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 Business Basic & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Standard & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Premium & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
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