Подписки Microsoft Business Voice - ежемесячные или годовые планы

Получите телефонную систему, разработанную для Microsoft 365. Microsoft 365 Business Voice - это современное облачное решение для телефонии, которое интегрируется в Microsoft 365. Оно позволяет одновременно звонить, общаться в чате и проводить собрания в одном приложении Microsoft Teams.

Подписка на Microsoft Phone System
Подписка на Microsoft Phone System для Microsoft 365 является дополнительной лицензией для подписок Microsoft 365 и предоставляет следующие функции. Если не указано иное, функции доступны как в Teams, так и в Skype для бизнеса Online.

Для заказа вам необходимо выбрать один из следующих продуктов и выбрать соответствующую надстройку при оформлении заказа.
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium

Облачные автосекретаря
Позволяет создать систему меню, которая позволяет внешним и внутренним абонентам находить и совершать или переадресовывать вызовы пользователям компании или отделам в вашей организации.
Облачные очереди вызовов
Позволяет настроить способ управления очередями вызовов в вашей организации: например, настроить приветствия и музыку на удержании, выполнить поиск следующего доступного агента вызова для обработки вызова и т. Д.
Музыка на удержании
Воспроизводит музыку по умолчанию, определенную службой, когда внешний вызов из коммутируемой телефонной сети общего пользования (PSTN) находится на удержании. Эта функция работает для индивидуальных вызовов PSTN-to-Teams в дополнение к вызовам, сделанным в очереди вызовов. Эта функция обеспечивает паритетность уведомлений при удержании с другими платформами. Эта функция настраивается администратором, но в настоящее время только через PowerShell. Музыка удержания также не поддерживается при консультативной передаче вызова PSTN.
Ответ на звонок/инициирование (по имени и номеру)
Позволяет пользователям отвечать на входящие вызовы одним касанием и совершать исходящие вызовы, набирая полный номер телефона или щелкая имя в клиенте.
Параметры переадресации звонков и одновременный звонок
Позволяет пользователям устанавливать правила переадресации, чтобы звонки могли идти с ними куда угодно, или звонки можно было переадресовать коллегам или на голосовую почту.
Перехват группового вызова и переадресация группе
Позволяет пользователям обмениваться входящими звонками с коллегами, чтобы коллеги могли отвечать на звонки, которые происходят, когда пользователь недоступен. Менее мешает получателям, чем другие формы совместного использования вызовов (например, переадресация вызовов или одновременный звонок), потому что пользователи могут настроить, как они хотят получать уведомления о входящем общем вызове.
Перевод звонка и консультативный перевод
Позволяет пользователям переводить вызовы другому человеку. Или, если им нужно покинуть офис, но они хотят продолжить разговор, они могут перевести звонки со своего ПК или IP-телефона на свой мобильный телефон.
Перевод на голосовую почту во время разговора
Позволяет пользователям переходить на голосовую почту во время звонка.
Парковка вызовов и получение
Позволяет пользователям удерживать вызов в службе Teams в облаке. Когда вызов запаркован, служба генерирует уникальный код для поиска вызова. Пользователь, запарковавший вызов, или кто-то другой может затем использовать этот код и поддерживаемое приложение или устройство для получения вызова.
Позвонить по номеру телефона из поиска
Позволяет пользователям совершать вызов из окна поиска, используя команду/call и указав имя или номер.
АОН
Звонки изнутри компании отображают подробный идентификатор вызывающего абонента, который извлекает информацию из корпоративного каталога, показывая идентификатор фотографии и должность, а не просто номер телефона. Для вызовов с внешних телефонных номеров отображается идентификатор вызывающего абонента, предоставленный поставщиком услуг телефонной связи. Если внешние телефонные номера являются второстепенными номерами в корпоративном справочнике, то будет отображаться информация из корпоративного справочника.
Переключение устройств
Позволяет пользователям воспроизводить вызов или встречу на другом HID-устройстве, подключенном к Teams; например, переключение с динамиков ПК на гарнитуру.
Маршрутизация вызовов на основе присутствия
Управляет входящей связью с присутствием, позволяя пользователю блокировать все входящие сообщения, кроме специально указанных.
Встроенная панель набора номера
Позволяет пользователям набирать номер по имени или по номеру в любом месте строки поиска и панели набора номера, что ускоряет процесс исходящих вызовов.
Федеративные вызовы
Позволяет пользователям безопасно подключаться, общаться и сотрудничать с пользователями в федеративных клиентах.
Сделайте и получите видеозвонок l
Если учетная запись пользователя включена для видеозвонков, пользователь может совершать видеозвонки лицом к лицу со своими контактами. Все, что им нужно, - это камера, динамики компьютера и микрофон. Пользователи также могут использовать гарнитуру, если на их компьютере нет встроенного аудиоустройства.
Облачная голосовая почта
Когда пользователь получает голосовое сообщение, оно доставляется в его почтовый ящик Exchange как электронное письмо с сообщением голосовой почты в качестве вложения. Пользователи могут слушать свои сообщения на своем сертифицированном настольном телефоне, а также во всех приложениях Teams или Skype для бизнеса.
Пользовательские настройки облачной голосовой почты
Позволяет пользователям настраивать параметры своих клиентов для приветствия голосовой почты, правил ответа на вызовы и языка приветствия, включая приветствия при отсутствии на работе.
Дополнительный звонок
Пользователи с несколькими динамиками, подключенными к их ПК, могут выбрать настройку дополнительного устройства для звонка в дополнение к своему динамику по умолчанию. Например, пользователь с гарнитурой, подключенной к компьютеру, и настольными динамиками может выбрать, чтобы гарнитура и настольные динамики звонили при входящем вызове, чтобы не пропустить звонок.
Отличительные звонки (только для команд)
Позволяет пользователям выбирать отдельные мелодии для обычных вызовов, переадресованных вызовов и делегированных вызовов, чтобы они могли различать тип вызова.
Внешний вид общей линии
Позволяет пользователям совместно использовать свою телефонную линию, чтобы другой пользователь мог совершать и принимать звонки от их имени.
Занят, когда занят (только для команд)
Политика вызовов, которая позволяет настроить обработку входящих вызовов, когда пользователь уже участвует в вызове или конференции или удерживает вызов. Вызывающий абонент услышит сигнал «занято», когда он уже разговаривает по телефону. Вызываемый абонент получает уведомление о пропущенном вызове, но не может отвечать на входящие вызовы. Эта функция отключена по умолчанию, но может быть включена администратором клиента.
Блокировка звонков
Позволяет пользователям добавлять телефонные номера (PSTN) в список заблокированных, чтобы при следующем вызове с этого номера пользователь не мог дозвониться.
Телефоны общего пользования
Телефон общего пользования обычно размещается в вестибюле или конференц-зале, что делает его доступным для нескольких людей. Телефоны общего пользования настраиваются как устройства, а не как пользователи, и могут автоматически входить в сеть.
Поддержка обхода мультимедиа (только для прямой маршрутизации Teams)
Для повышения производительности медиафайлы хранятся между пограничным контроллером сеанса (SBC) и клиентом, а не отправляются через телефонную систему Microsoft.

Для заказа вам необходимо выбрать один из следующих продуктов и выбрать соответствующую надстройку при оформлении заказа.
Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 Business Basic & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Standard & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
Microsoft 365 Business Premium & Phone System
Microsoft Phone System provides the following features. Unless otherwise noted, features are available in both Teams and Skype for Business Online.

Cloud auto attendants
Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queues
Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on hold
Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call.
Call answer/initiate (by name and number)
Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ring
Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to group
Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call.
Transfer a call and consultative transfer
Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid call
Lets users transfer to voicemail during a call.
Call park and retrieve
Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from search
Lets users place a call from the search box by using the /call command and specifying a name or a number.
Caller ID
Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed.
Device switching
Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routing
Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial pad
Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated calling
Lets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video call
If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device.
Cloud voicemail
When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users.
Cloud voicemail user settings
Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringer
Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call.
Distinctive ring alerts (Teams only)
Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call.
Shared Line Appearance
Lets users share their phone line so that another user can make and receive calls on their behalf.
Busy on Busy (Teams only)
A calling policy that lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. The caller will hear a busy signal when the callee is on the phone already. The callee gets a missed call notification but is not able to answer incoming calls. This is feature is disabled by default but can be turned on by the tenant admin.
Call blocking
Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area Phones
A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network.
Media bypass support (for Teams Direct Routing only)
For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it via the Microsoft Phone System.
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